IT Support | 203.913.1073 | | Mon-Fri 8am-6 pm

About Us

About The Solution Department

Your data is becoming one of the most important assets in your business. We understand this and work tirelessly to help you thrive and grow. With our 20+ years of experience working with businesses of all industries and strategic partnerships with the industry’s top vendors, we craft solutions our clients that leverage technology and keep costs predictable and affordable.

Let TSD bring you total technology peace of mind. Your time as a business owner is critical and limited. It is more important for you to focus on your business instead of worrying about your computer network. However, a reliable IT platform enables your business to thrive and requires attention to ensure it runs optimally, securely, and predictably. TSD’s fully managed program is the ideal solution for your business that demands a quality platform and proactive service.

TSD offers total IT support, including unlimited help desk support for your users at a fixed monthly price – quite simple. We reduce the cost of downtime caused by IT failures. We deal with unforeseen issues with speed and communication to keep your staff and customer happy. Our managed services cover all aspects of your IT network including security, data backup, projects, and hardware installation and maintenance.

Chuck Pavel

Chuck Pavel

President, Head Of Technology

Chuck formed TSD in 2000, and has since led technology development and client relations for the firm. Chuck’s primary role is in developing technology solutions for each client and driving the company strategy and culture.

Fun Fact: Chuck is a published short story author, with several works in process.

Chad Pavel

Chad Pavel

Partner, Client Services

Chad, a former practicing CPA, leads client service and solution development. Chad enjoys taking the “whiteboard” approach to draw out each client’s ideal business situation, including workflow, collaboration, and cost, and collaborates with the technology team to craft a custom solution for each client.

Fun Fact: Chad’s longtime dream is to form a barbershop quartet.